Frequently Asked Questions
Everything you need to know about custom orders, turnaround times, deposits, pickup, delivery, shipping, and more.
A Few Things to Know First
Custom work begins with your vision. Pricing, timing, materials, and final details are confirmed before production begins.
Custom Order FAQ
Click any question below to view the answer.
How long does a custom order take?
Typical turnaround time is approximately 1 week.
Processing time may vary depending on the size, complexity, materials, and details required for your order.
Do you offer rush orders?
Yes, when availability allows. Rush orders are subject to an additional fee.
Rush availability should be confirmed before placing your order.
Is a deposit required?
Yes. A deposit is required before your order can begin processing.
Your order will not enter production until the required deposit has been received.
Is there a consultation fee?
No. Consultations are free.
Your consultation gives us an opportunity to discuss your vision, colors, design ideas, item selection, timeline, and other important details.
Can I cancel my order?
You may request a cancellation; however, if work on your order has already begun, your deposit will not be refunded.
What is your refund policy?
Because each order is customized specifically for the customer, all sales are final.
Can I provide my own item to be customized?
Yes. Customers are welcome to provide their own items for customization.
For apparel, new or freshly washed clothing is welcome. Dirty items will not be accepted.
Customer-supplied items will not be washed before customization.
How do pickup, delivery, and shipping work?
Pickup, delivery, or shipping arrangements will be discussed during your consultation.
Pickup is encouraged when possible.
Delivery and shipping are available for an additional fee. Fees vary based on the order, delivery location, or shipping destination.
Where are you located?
Beautified by a Savage is based in Houston, Texas and serves Houston and surrounding areas locally.
Not in Houston? No problem. Shipping is available anywhere in the United States.
How do I start a custom order?
Start by submitting a custom order request with as much information as possible about what you'd like created.
We'll discuss the details of your vision before your order moves into production.
Start Your Custom Order ♛Can I send pictures or inspiration?
Absolutely. Inspiration is welcome.
You can share photos, colors, wording, themes, and examples that help communicate the look you're envisioning.
If you are unable to upload an image through the order form, we'll arrange another way for you to share your inspiration during the consultation.
Will I be contacted during the process?
Yes. Communication is an important part of the custom-order process.
Important design details can be discussed and confirmed with you before your finished piece is completed.
How quickly will you respond to my inquiry?
Please allow up to 24 hours for a response.
Text messages are welcome as well.
Text or Call 832-356-6334Let's Talk About Your Vision.
Have a question that isn't answered here? Reach out and we'll be happy to help. Please allow up to 24 hours for a response.